By booking a trip with us, you will automatically adhere to the terms and conditions outlined below.
- The Services
The only services to be included in your package are those found in your trip itinerary.
- Deposit Requirement
You are required to pay a deposit of 30% per person upon registration to book your seat. Any bank transfer charges should be incurred by the sender only (a confirmation email will be sent once the payment is received). This deposit is not refundable.
- Remaining Payments
Payment of the balance of the trip price will be the following:
- 70 % to be paid 40 days before departure.
Should the traveler fail to pay the remaining amount 30 days before departure, the company reserves the right to cancel the participation of the traveler while withholding the nonrefundable deposit amount.
- Your Details
You need to fill out the registration form and send a copy of your passport within the same week of signing these terms & conditions.
- Cancellation by the Traveler
- If you choose to cancel your booking, cancellation fees will apply. You must give written notice of any request for cancellation.
- If you cancel a trip, the maximum cancellation fees, which may be imposed, are as follows:
- 40 days & above – 70 % of the total trip cost will be refundable.
- 30 – 39 days – 50% of the total trip cost will be refundable.
- 21 – 29 days – 40% of the total trip cost will be refundable.
- In case of any emergency cancellations, our refund policy will be assessed case by case and will take into account the above rules.
- Cancellation by Trip Organizers
We may cancel the trip at any time before departure due to but not limited to: terrorism, natural disasters, political instability or other external events that prevent us from safely or reasonably conducting the planned itinerary.
If we cancel your tour, you can choose either an alternative departure date (if such a date is made available) or alternatively receive a full refund, between cash and credit notes.
- Inclusions & Exclusions
As per the adventures page
- Health Requirements
We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice from your country’s medical authorities at least one month prior to travel for the latest health requirements and recommendations for the destination. Also it is your responsibility to make sure you are physically and mentally capable of participating in this trip.
- Passport and visas
Your passport must be valid for six months and beyond for the duration of your visit to the selected country. It is your responsibility to ensure that you are in possession of your correct travel document that permits to travel for the selected destination. We are not responsible if you are refused to entry the country because you lack the correct travel document.
The itinerary provided for each tour is representative of the types of activities initially booked but you confirm that is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events beyond our control.
- Change of Itinerary
While we endeavor to operate all tours as described, we reserve the right to change the tour itinerary. At any time, if we make a major change we will inform you as soon as reasonably possible. The definition of a “major change” is one that significantly differs from the nature of the initially planned aspect of the trip.
- Authority on Tour
Our expeditions are run by our trip guides. The decision of the program leaders and mountains operation team is final on all matters likely to affect the safety or well-being of any person participating in the program. If you fail to comply with a decision made by our team, or interfere with the wellbeing or mobility of the group, the guides may direct you to leave the expedition immediately, with no right of refund. We may also elect not to carry you on any future tours booked with us. You must at all times comply with the laws, customs and regulations of the visiting country.
- Optional Activities
Optional activities are not included in the tour price and are not part of your booking.
You accept that any assistance given by your guide in arranging optional activities do not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.
- Photos and Marketing
We respect the wishes of all our travelers, hence please inform us before your trip of any objections in relation to images/videos of you otherwise you are deemed consent to us to use images/videos of you taken during the trip for advertising and promotional purposes.
Any personal information that we collect about you may be used for any purpose associated with the operation of your tour or to send you marketing material in relation to our future trips and special offers. We will otherwise not hand out your personal information to third parties.
You understand that this trip, although organized as safely as reasonably possible, the trip contains risk elements that could endanger your life or health. You acknowledge that you take full responsibility for your decision to join this trip. We are not liable for any incidents and or accidents that may take place. Should your trip be cut short or interrupted by any incident or accident, you will only be refunded any amount of money in relation to unused portions of your travel arrangements to the extent that it possible.
- Complaints policy
The participant is obligated to report any problems or complaints to the trip guide at the Location privately without publicizing it in front of the group. If the participant is dis-satisfied during the trip, they shall notify the leadership team at the location and the relevant supplier of the service in writing by email or phone.
- Travel Ethics
Participants must respect the background and culture of the countries we visit, treat everyone in a dignified, responsible, patient, and tolerant manner, refrain from discriminating or biased treatment of nations and other members in the travel group, and respect individual differences.
Participants must at all times abide by the rules and regulations set out by us & our tour operators in the home country. If we or our in-country partners find your behavior unsatisfactory due to drugs, alcohol, stress, abuse, or a medical condition, you will be terminated as the use of drugs and alcohol is not allowed at any part of this trip